The second mind is compassion, which is the wish and intention to alleviate the suffering of others. It counters sorrow and anxiety. It is the unconditional care and concern for all living beings, the ability to realize that all beings experience distress, not just ourselves or those we care for. All too often we find ourselves trying to ease the pain of those we love and care for, but completely disregarding the pain of other people whom we do not care for or even dislike. Ideally, our compassion should be felt equally to all.
This practice can be very powerful. Many of us have someone in our lives who seems determined to cause us problems. But if we take the time to look carefully, we might well see that this person, in turn, has someone in their lives who causes constant difficulties. By beginning to understand this person's situation, we can begin to feel some compassion for his or her constant distress.
In this and other situations, we can try to have compassion by understanding how the other person is feeling. It is not necessary to have experienced exactly what they are going through, or to become immersed in the situation with them. We will accomplish nothing if we empathize so completely that we are unable to effectively help them. Instead, we need to remain clear in our thinking and reactions.
If someone is drowning, jumping in not knowing how to swim will not help. What we need to do is to save her from drowning. To do this, it is not necessary to experience the same situation as the one she is experiencing. We need to calmly find a way to fix the situation, using our own experience and wisdom to guide us.